CANCELLATION FEES

A cancellation fee may be charged if your booking is cancelled with less then 24 hours notice. We reserve the right to charge full price for no show appointments.

 

REFUNDS

Refunds for products or gift vouchers are available within a reasonable time frame of 12 months and after that at our discretion. Please use the contact form to discuss details.

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HEALTH AND SAFETY

Do not attend your appointment while knowlingly carrying a communicable disease of any kind ( for example Covid 19) All treatments are performed in acordance with our Code of Standards and Ethics.

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Covid Pass:

Please keep your Cov Pass ready for any close contact treatments where 1metre distance cannot be maintained for longer then 15minutes ( i.e. massages etc)

No Covid Pass required for Consultation Services. Treatment room and Counseling area are in two seperate spaces and can also be carried out in our outdoor area or via zoom.

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CODE OF PRACTICE, STANDARDS AND ETHICS

Interpersonal skills:

Be polite and considerate with clients. Listen to clients and respect their concerns and preferences. Give clients information they need in a way they can understand. Work in partnership with clients to find the best treatment for them. Obtain client’s informed consent before commencing treatment . Acknowledge your client’s individuality in how you treat them .

Privacy :

Use appropriate draping to preserve the dignity and modesty of the client. Keep all communication between client and therapist confidential unless given specific permission to share. Keep written clinic records secure in locked cabinet. Use appropriate IT security via up-to-date antivirus and firewall software when using computer records. Ensure that the clinic space is easily accessible and maintains the privacy of the client. Obtain client’s consent prior to posting on social media.

Client Health :

On first consultation get client to complete and sign a client history information sheet and update where required. Inform client during session on what treatment will be provided and continue to monitor and update where required. Assess pressure, tissue tolerance and comfort levels during sessions and communicate with client on an ongoing basis. Use appropriate assessment techniques and measures to assess client needs.

Hygiene and Health 

Keep the clinic in a tidy and hygienic condition. Maintain a high standard of personal hygiene and dress in an appropriate professional manner. Therapist will never knowingly work on a client if they believe they may pass on an illness or infection. Use gloves where necessary as part of infection control e.g. intraoral or intranasal work and if therapist has any cuts or lesions.

 

PRIVACY & SECURITY
Fernflower collects, retains and updates personal information about you which you provide both: directly, for example, to go on mailing lists; and indirectly through your use of this site and the services and functionality offered through it. You can request to be removed from the Fernflower mailing list by unsubscribing at the bottom of an e-news letter. Your rights of removal may be subject to any additional terms which apply to the relevant list or service. We will not trade or sell any of the personal information you have provided to any third party without your consent.

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WEBSITE USE

The content of websites linked to our website or links from our website do not necessarliy represent our view or present endorsement. We assume no responsability for content,provacy policies or practices of other websites connected to us such as social media  providers. Please see privacy policy for further information.

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RIGHT TO USE SITE AND IP RIGHTS
You may access, view, reproduce and print the content on this site provided you only use that content for informational, non-commercial purposes. If you wish to link to any part of this site, you must get Fernflowers prior written consent. All rights reserved. All intellectual property on this site, including without limit, the text, graphics and copyright works is owned by Fernflower. Fernflower is the exclusive owner of all rights in the compilation, design and layout of this site.

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CONTENT ON THIS SITE AND THIRD PARTY MATERIALS
While Fernflower has tried to ensure the information on this site is current, accurate and complete, it does not guarantee such information will be current, accurate or complete when you access it. Fernflower only provides the information on, an “as is” basis. You must make your own assessment of the suitability of the content and/or the services for your own purposes. You are solely responsible for the actions you take in reliance on the information in, or accessed through, this site. Fernflower may change the content and/or services described on the site at any time without prior notice.

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ALL LIABILITY EXCLUDED
To the extent permitted by law: all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, fit for purpose, accuracy or completeness of this site or the information in or products accessed through it; and we will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the information in or products accessed through it. If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded nor limited by the above. If you are using this site or its content for business purposes, the above exclusions and limits will apply and the New Zealand Consumer Guarantees Act 1993 will not apply. Fernflower will take action to correct any error or inaccuracy which is brought to its attention, within a reasonable time.